Frequently Asked Questions

I topped up the balance, but the money did not come to the account. What should I do?

If you don't receive funds immediately after topping up, don't worry. Please wait 1 hour. If you haven't received funds within an hour, please contact support with payment details.

After opening the case, the item didn't arrive or you can't pick it up. What needs to be done?

If the item didn't arrive, go to your profile and click on the “Collect“, link on the item you are interested in. If the item is not displayed, it may be because: your exchange is blocked, inventory is hidden, the bot has Steam connection issues, please write to our support and we will find the cause and solve it as soon as possible.

I have money on my Steam account, but it doesn't show up on Rustbox. Why?

Unfortunately, rustbox's Steam balance does not work. But you can always top up your balance separately via the “Top up balance“, button

Why can't I apply a promo code?

Some promo codes can only be used with a certain Steam account level. Unfortunately, you won't be able to use a promo code with a Steam account level of 0.

I didn't find the question I was looking for.

Don't worry. You can always write to us in support and we will answer your question as quickly as possible.